Now that your help desk is set up and ready to go, we want to help you get started.
For example, this is your FIRST knowledge base article and it shows you how articles will appear on your portal as well as how they’re managed by agents and/or managers.
However, SmarterTrack has a LOT to offer beyond KB articles, and we’d LOVE to help you get things up and running. By contacting our team, we can give you a quick walk-through of SmarterTrack, including:
- Enabling live chat on your website
- Setting up additional Departments, Groups and Agents
- Configuring your email settings so you can send and receive tickets
- Configuring self-help: community, knowledge base and news items
- Integrating SmarterTrack with your VOIP provider
- Discussing the best methods to distribute work to your agents
- and so much more...
If you’d like to to get started, simply contact our sales department during business hours by using the live chat on our website or call us at (877) 357-6278. If you contact us off hours, simply email us at firstname.lastname@example.org.
SmarterTrack truly is the only help desk you’ll ever need -- let us show you why.
Thank you for using SmarterTrack!